Privacy policy
This policy explains how 3D Hearing collects, uses, and protects your personal information.
Information we collect
We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment or consultation
- Fill out a contact form on our website
- Call one of our office locations
- Subscribe to our newsletter or communications
- Visit our offices for hearing care services
This information may include your name, phone number, email address, mailing address, insurance information, and health-related information relevant to your hearing care.
How we use your information
We use the information we collect to:
- Provide hearing care services and schedule appointments
- Communicate with you about your hearing care
- Process insurance claims on your behalf
- Send appointment reminders and follow-up communications
- Improve our services and website experience
- Comply with legal and regulatory requirements
HIPAA compliance
As a hearing care provider, 3D Hearing is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, technical, and physical safeguards to protect the privacy and security of your protected health information (PHI).
We will not use or disclose your PHI without your written authorization, except as permitted or required by law.
Information security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, limited access controls, and regular security assessments.
Third-party sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Insurance companies for claims processing
- Hearing aid manufacturers for warranty and repair services
- Service providers who assist with our business operations
- Legal authorities when required by law
Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Your rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Request restrictions on how we use or disclose your information
- Receive a copy of your records
- File a complaint if you believe your privacy rights have been violated
Contact us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
- Phone: (410) 590-5572
- Online: Contact form
Policy updates
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.
Last updated: March 2026